HOW CAN I CONTACT YOU?

Please email info@ataliegartzka.com. Or DM via our instagram. All inquires will be answered in the order they are received, as quickly as possible.

WHAT SIZE SHOULD I ORDER?

Sizing is designed to fit true to size, unless otherwise noted in the description. If you need further assistance with sizing please e-mail us at sizing@ataliegartzka.com.

HOW MUCH DOES DELIVERY COST?

We offer USPS at flat rate of $4.90 per order. If you are local and would like to arrange a pick up or drop off please contact prior to ordering.

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at orders@ataliegartzka.com within 8 hours of placing your order.  We will not be able to make any changes beyond that period.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email orders@ataliegartzka.com

WHAT SIZE SHOULD I ORDER?

Sizing is designed to fit true to size, unless otherwise noted in the description. If you need further assistance with sizing please e-mail sizing@ataliegartzka.com.

WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?

A Pre-order item is one that you order before we have it in our inventory.  You may cancel up until the time your order has been processed.  To cancel, you may e-mail us at orders@ataliegartzka.com. 

HOW DO I REQUEST AN EXCHANGE?

If an item doesn't fit properly and you would like to initiate an exchange please email us at returns@ataliegartzka.com. You will be given further exchange instructions via e-mail.

Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs. 

Once the items have been received, we will send the item/s being exchanged to you.

We cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

WHAT IS YOUR RETURN POLICY?

Return Policy

ALL returns will be assessed on a client to client basis.

Please email returns@ataliegartzka.com prior to sending any items back. Items sent back without e-mailing will NOT be refunded.

If a refund is processed, the item/s must be in original condition. Item/s must not have been worn, washed or altered in any way. We will offer a full refund (item price excluding original shipping cost).

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at orders@ataliegartzka.com so we can urgently review the matter for you!